"Prior to joining Willbond in 1999 I worked as a credit controller for W H Smith News in a large corporate environment where you could not help but feel little more than a number.
My new job could not have been more refreshingly different working in a small team and liaising constantly with the Directors of the business. Everybody was very approachable and there always seemed time for good humour and friendly banter albeit you had to get your job done properly.
Since I joined, the Company has grown considerably and my job has grown dramatically too and I now share duties with my colleague Ray. Throughout this period Willbond has continued to invest in technology to get rid of mundane tasks and to help us stay on top and none of us can ever say that we aren't provided with the tools to do the job. For instance all of the invoicing and mailing process has been outsourced and our IT equipment is always kept right up to date. This enables me to fully concentrate on our customers and I have the time to build a good rapport with them and to treat them as individuals.
There is a lot of trust at Willbond and I am allowed to use my initiative and to get on with the job as I see fit without anyone constantly looking over my shoulder. This makes me feel that I am treated as a professional and that my contribution to the business is really valued."